• DocumentCode
    2964944
  • Title

    Reachability analysis of service process model based on polychromatic sets

  • Author

    Gao, Xinqin ; Li, Yan ; Yang, Mingshun ; Yuan, Qilong

  • Author_Institution
    Sch. of Mech. & Precision Instrum. Eng., Xi´´an Univ. of Technol., Xi´´an, China
  • fYear
    2009
  • fDate
    8-11 Dec. 2009
  • Firstpage
    2435
  • Lastpage
    2439
  • Abstract
    How to analyze the complex service processes is a key issue of service process management in rapidly changing environment. In this paper, a new approach to reachability analysis of service process model is proposed. The polychromatic sets (PS) theory is introduced and the PS model of service process is established. Based on PS contour matrix, the physical reachability and the time reachability are analyzed. Model simplification rules and algorithm are proposed to examine structure conflicts, and model decomposition algorithm is presented to verify physical reachability. Time consumption and deadline of activities are analyzed statically and dynamically. A case study of order service process is used to illustrate the effectiveness of the proposed approach.
  • Keywords
    reachability analysis; service industries; set theory; PS contour matrix; PS model; decomposition algorithm; order service process; polychromatic set theory; reachability analysis; service enterprise; service process management; service process model; Educational technology; Engineering management; Environmental economics; Environmental management; Instruments; Manufacturing industries; Matrix decomposition; Reachability analysis; Set theory; Technology management; Polychromatic sets theory; physical reachability; service process model; time reachability;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE International Conference on
  • Conference_Location
    Hong Kong
  • Print_ISBN
    978-1-4244-4869-2
  • Electronic_ISBN
    978-1-4244-4870-8
  • Type

    conf

  • DOI
    10.1109/IEEM.2009.5372946
  • Filename
    5372946