Evaluating the information systems success of ERP implementation in Taiwan´s industries

Author

Tsai, W.-H. ; Tsaur, T.-S. ; Chou, Y.-W. ; Liu, J.-Y. ; Hsu, J.-L.

Author_Institution

Dept. of Bus. Adm., Nat. Central Univ., Jhongli, Taiwan

fYear

2009

fDate

8-11 Dec. 2009

Firstpage

1815

Lastpage

1819

Abstract

Enterprise resource planning(ERP)system serves enterprise to integrate both business processes and information systems with transmission accuracy and real-time requirement. This work presents a completely survey of Taiwan´s firms that focus on their implementating packaged ERP system. The objective of this research is to evaluate the information system performance by the DeLone-McLean (D&M) Model of information systems success, to measure the service quality provide by ERP system vendor and consultant presented by Parasuraman, et al. Method of five dimensions of service quality, and also to examine the relationship between service quality and system performance using Structure Equation Modeling (SEM) technique. Finally, the result shows that the enterprises in Taiwan have higher service quality which supported from ERP system vendor and consultant make better performance in ERP implementation.

Keywords

enterprise resource planning; information systems; DeLone-McLean model; ERP system vendor; business processes; enterprise resource planning system; information system; structure equation modeling; Business communication; Business process re-engineering; Delay; Enterprise resource planning; Information systems; Management training; Marketing management; Project management; Quality management; System performance; Key Successful Factor; Service Quality; System Performance;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE International Conference on

Conference_Location

Hong Kong

Print_ISBN

978-1-4244-4869-2

Electronic_ISBN

978-1-4244-4870-8

Type

conf

DOI

10.1109/IEEM.2009.5373177

Filename

5373177