The integration of airport electronic systems-how Heathrow is meeting the challenge

In 1995 Heathrow Airport, handled over 54 million passengers. A record that confirms its position as the world´s busiest international airport. As airport owner and operator, Heathrow Airport Limited´s (HAL) role is to provide of services and facilities to passengers and airlines. Taking Heathrow as an example, this paper seeks to explore the driving factors in producing a pan-airport multi-disciplinary strategy for electronic systems; how the conflicting issues were overcome to enable the move towards an integrated airport operations management system