Title :
Evaluation and Empirical Analysis of Logistics Service Quality Based on Dynamic Fuzzy Theory
Author :
Zhou Zheng-song ; Sunyue Juan
Author_Institution :
Sch. of Bus. Adm., Jiangsu Univ., Zhenjiang, China
Abstract :
In evaluating logistics service quality, some indicators are characterized as uncertainty and dynamics. To solve the dynamic fuzziness of LSQ, a comprehensive, dynamic and fuzzy evaluation method is proposed to measure the indicators. In this way, a customer-oriented logistics service quality system is established. A case problem is used to show the application of proposed method.
Keywords :
customer services; fuzzy set theory; logistics; LSQ; customer oriented service; dynamic fuzzy theory; empirical analysis; fuzzy evaluation method; logistic service quality; Educational institutions; Fuzzy sets; Indexes; Logistics; Personnel; Quality of service; Uncertainty;
Conference_Titel :
Management and Service Science (MASS), 2011 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-6579-8
DOI :
10.1109/ICMSS.2011.5998767
