A Holonic Model of System for the Resolution of Incidents in the Software Engineering Projects

Author

Straneo, Horacio Paggi ; Amo, Fernando Alonso

Author_Institution

Fac. de Ing., Univ. ORT Uruguay, Montevideo

fYear

2009

fDate

8-10 March 2009

Firstpage

79

Lastpage

86

Abstract

The need of automation in the resolution of the incidents that arise in the different phases of the software engineering projects, the desire of to manage the knowledge about how to solve an incident, the high specialization that appears in the different sub-domains of knowledge (security, networking, etc.), not only at individuals´ level but also at organizations´ one and the high rate of changes in the IT staffs, lead us to propose a model of a system for the resolution of the incidents before mentioned, based on the concepts of holon and informon.

Keywords

human resource management; knowledge management; personnel; project management; software development management; IT staff; automation; holonic model; incident resolution; informon; knowledge management; software engineering projects; Automation; Computer networks; Engineering management; IEC standards; ISO standards; Knowledge management; Manufacturing industries; Project management; Software engineering; Taxonomy; holon; incident resolution; informon; knowledge management;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer and Automation Engineering, 2009. ICCAE '09. International Conference on

Conference_Location

Bangkok

Print_ISBN

978-0-7695-3569-2

Type

conf

DOI

10.1109/ICCAE.2009.16

Filename

4804493