DocumentCode
3054256
Title
How to Assess and Customize Service Value for IT Cloud Services Clients
Author
Ramaswami, Kathir ; Sailer, Anca
Author_Institution
Johns Hopkins Univ., Baltimore, MD, USA
fYear
2012
fDate
24-29 June 2012
Firstpage
676
Lastpage
678
Abstract
This article describes our novel methodology to ascertain the IT Cloud customer´s perceived service value in terms of non-functional requirements and our experience applying this methodology to clients using a Virtual Desktop Service running on an IT Cloud.
Keywords
cloud computing; formal specification; IT cloud services clients; nonfunctional requirements; service value assessment; service value customization; virtual desktop service; Cost accounting; Pricing; Quality of service; Security; Taxonomy; USA Councils; Usability; Maximum Differential Scaling; Non-functional requirements taxonomy; Virtual Desktop Service; customer service value;
fLanguage
English
Publisher
ieee
Conference_Titel
Services Computing (SCC), 2012 IEEE Ninth International Conference on
Conference_Location
Honolulu, HI
Print_ISBN
978-1-4673-3049-7
Type
conf
DOI
10.1109/SCC.2012.70
Filename
6274209
Link To Document