On the impact of using Web interfaces in a distributed management platform

Author

Safe, Georgia P. ; Nogueira, José Marcos S ; Loureiro, Antonio A F ; Machado, Christiano M.

Author_Institution

Dept. of Comput. Sci., Univ. Fed. de Minas Gerais, Belo Horizonte, Brazil

fYear

2001

fDate

2001

Firstpage

317

Lastpage

320

Abstract

In this paper we report our experience of introducing Web interfaces into a real distributed management platform that provides a consistent and uniform way of accessing services such as fault management, performance management, business management, call center, and service management. The use of Web interfaces that allow to access these services was greatly felt by the organization and improved enormously the quality of service provided to the clients

Keywords

Internet; business communication; computer network management; distributed object management; network interfaces; quality of service; Web interfaces; business management; call center; distributed management platform; fault management; performance management; quality of service; service access; service management; Computer architecture; Computer science; Protocols; Quality of service; Technology management; Telecommunication computing; Telecommunication network management; Web server; Web sites; World Wide Web;

fLanguage

English

Publisher

ieee

Conference_Titel

Integrated Network Management Proceedings, 2001 IEEE/IFIP International Symposium on

Conference_Location

Seattle, WA

Print_ISBN

0-7803-6719-7

Type

conf

DOI

10.1109/INM.2001.918048

Filename

918048