Title :
Evaluation of Workflow Management Systems
Author_Institution :
Raiffeisen Inf. GmbH, Vienna, Austria
Abstract :
Workflow technology promises an increase in efficiency in the execution of business processes. The technology is widely accepted, but often the high costs exceed the promised benefits. Most companies perform an evaluation of workflow management systems (WFMS) tools before selecting their tool of choice. In this paper a method for selecting a WFMS is presented that is used in practice at Raiffeisen Informatik GmbH - an IT service provider of a banking corporation. The WFMS selection is based on a criteria catalogue covering aspects of functionality, architecture, integration, robustness, and secured prospects.
Keywords :
business data processing; workflow management software; IT service provider; Raiffeisen Informatik GmbH; architecture; banking corporation; business processes; criteria catalogue; functionality; integration; workflow management systems; Automation; Banking; Business; Companies; Constitution; Costs; Logic; Performance evaluation; Robustness; Workflow management software; Tool Evaluation; Workflow Management System;
Conference_Titel :
Commerce and Enterprise Computing, 2009. CEC '09. IEEE Conference on
Conference_Location :
Vienna
Print_ISBN :
978-0-7695-3755-9
DOI :
10.1109/CEC.2009.33
