DocumentCode
3063657
Title
Customer Situations as a Clue to Information Needs
Author
Robra-Bissantz, Susanne
Author_Institution
Dept. of Inf. Manage., Univ. of Braunschweig, Braunschweig, Germany
fYear
2009
fDate
20-23 July 2009
Firstpage
258
Lastpage
264
Abstract
The approach of describing situations of persons in their surroundings is well known in mobile business. This approach is extended to a concept of human situations that holds for a wide range of information systems. Based on former empirical findings this contribution shows different cases where customer situations lead to information needs in virtual and real shopping processes.
Keywords
electronic commerce; home shopping; mobile computing; customer situations; information needs; information systems; mobile business; real shopping processes; virtual shopping processes; Business; Context modeling; Delay; Humans; Information management; Information systems; Management information systems; Mood; Pervasive computing; Software systems; E-Commerce; Situations; User Modelling;
fLanguage
English
Publisher
ieee
Conference_Titel
Commerce and Enterprise Computing, 2009. CEC '09. IEEE Conference on
Conference_Location
Vienna
Print_ISBN
978-0-7695-3755-9
Type
conf
DOI
10.1109/CEC.2009.85
Filename
5210788
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