Extracting social knowledge in the intelligent conversational channel for agent communication

Intelligent conversational channel (ICC) is a community channel developed to facilitate knowledge sharing activities by utilizing multiple agents to create virtual community. The concept of social knowledge is emphasized as the major source of knowledge to be shared among communities. The social knowledge is extracted not only from the community talks but also from scientific documents. We show the architecture of the system to do this and methodology for social knowledge extraction. Agents are used as the communicator to the community members to deliver the knowledge in a conversational manner.