Title :
Modeling the user acceptance of e-mail
Author :
Hubona, Geoffrey S. ; Burton-Jones, Andrew
Author_Institution :
Dept. of Comput. Inf. Syst., Georgia State Univ., Atlanta, GA, USA
Abstract :
The technology acceptance model (TAM) predicts whether users will ultimately use software applications based upon causal relationships among belief and attitudinal constructs that influence usage behavior. Electronic mail, or email, is a collaborative technology available to virtually all members of an organization, and typically, there are alternative email applications available for use. This study applies TAM to assess the user acceptance and voluntary usage of a particular email application, cc:mail, in two different organizations. The results largely validate TAM, although the findings suggest that certain external variables, namely length of time since first use, and level of education, directly affect email usage behavior apart from their influence as mediated through the perceived usefulness (PU) and perceived ease of use (PEOU) constructs.
Keywords :
electronic mail; groupware; human factors; user modelling; attitudinal constructs; belief constructs; causal relationships; cc:mail application; collaborative technology; e-mail usage behavior; educational level; electronic mail; email applications; perceived ease of use; perceived usefulness; software applications; technology acceptance model; user acceptance modeling; Application software; Collaboration; Electronic mail; Employment; Frequency; Information systems; Information technology; Internet; Predictive models; Technological innovation;
Conference_Titel :
System Sciences, 2003. Proceedings of the 36th Annual Hawaii International Conference on
Print_ISBN :
0-7695-1874-5
DOI :
10.1109/HICSS.2003.1173675