DocumentCode :
3093871
Title :
A theory and measurement of meeting satisfaction
Author :
Briggs, Robert O. ; De Vreede, Gert-Jan ; Reinig, Bruce A.
Author_Institution :
Arizona Univ., Tucson, AZ, USA
fYear :
2003
fDate :
6-9 Jan. 2003
Abstract :
For many years, meeting satisfaction has been a key outcome variable in experimental group support systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives satisfaction attainment theory (SAT), a causal model of meeting satisfaction. It further presents a survey instrument for measuring the constructs in the model. This instrument was statistically validated with a field study involving 156 working professionals. Furthermore, the field study provided support for the hypotheses that were derived from SAT´s propositions. A number of implications for future GSS research on meeting satisfaction are identified.
Keywords :
business data processing; group decision support systems; human factors; statistical analysis; GSS research; causal model; group support systems; meeting satisfaction; satisfaction attainment theory; statistical validation; Collaborative software; Humans; Instruments; Meetings; Productivity; Testing;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
System Sciences, 2003. Proceedings of the 36th Annual Hawaii International Conference on
Print_ISBN :
0-7695-1874-5
Type :
conf
DOI :
10.1109/HICSS.2003.1173677
Filename :
1173677
Link To Document :
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