Title :
Ambulance despatch systems: the Melbourne story
Author_Institution :
Sch. of Comput. Sci., Middlesex Univ., London, UK
Abstract :
This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational; however, the legal and political implications are still subject to the deliberations of inquiry boards and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.
Keywords :
dispatching; emergency services; finance; legislation; politics; software development management; Melbourne Ambulance Service; ambulance despatch systems; case study; computerised despatch system; financial pressures; inquiry boards; legal implications; medical despatch environment; police investigations; political implications; problematic implementation; resource constraints; Australia; Contracts; Costs; Disaster management; Financial management; Government; Law; Legal factors; Technology management; Vehicles;
Conference_Titel :
Engineering of Computer Based Systems, 2001. ECBS 2001. Proceedings. Eighth Annual IEEE International Conference and Workshop on the
Conference_Location :
Washington, DC, USA
Print_ISBN :
0-7695-1086-8
DOI :
10.1109/ECBS.2001.922441
