Enhancing participant business process perception through business gaming

Proposes the use of interactive, continuous business game constructions to be used as an educational tool to enhance participant business process perception (participants´ understanding of the functioning of business processes). The proposal is based on the experiential learning theory and the present business process modelling discussion. The authors discuss how business game models could be enhanced to pay attention to the process nature of business operations. On the basis of this discussion the authors present a business game construction based on continuous processing. Furthermore, some preliminary findings of the game utilization in a university course are represented. The emphasis of the paper is on business process gaming, not business process simulation. The difference between these two is that the focus of simulation is on designing processes, but the focus of gaming is on facilitating business process perception of game participants. The paper also emphasises that organizational learning occurs when individuals within an organization tackle problems and learning and understanding business processes is an essential element for business process change projects to succeed.