Human capital, efficiency and productivity: Empirical evidence from Taiwanese banking industry

Author

Ouyang, Lishu ; Lee, Hwey chyi

Author_Institution

Dept. of Econ., Chinese Culture Univ., Taipei

fYear

2008

fDate

21-24 Sept. 2008

Firstpage

216

Lastpage

221

Abstract

Most existing efficiency or productivity literature assumes homogeneity in human capital when measuring the efficiency/productivity of firms. The empirical objective of this study is to investigate how the measures of productivity and efficiency are affected when human capital is heterogeneous but assumed homogeneous. The input-oriented radial Malmquist index is employed to measure total factor productivity growth of Taiwanese commercial banks by means of three-stage data envelopment analysis. Results show that efficiencies are underestimated and low efficiency scores in many banking efficiency studies could have been caused by measurement errors in labor.

Keywords

banking; data envelopment analysis; human resource management; productivity; service industries; Taiwanese banking industry; commercial banks; data envelopment analysis; firm productivity; human capital; input-oriented radial Malmquist index; Anthropometry; Banking; Business; Data envelopment analysis; Distortion measurement; Educational institutions; Humans; Measurement errors; Production; Productivity; Data envelopment analysis; human capital; productivity;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Innovation and Technology, 2008. ICMIT 2008. 4th IEEE International Conference on

Conference_Location

Bangkok

Print_ISBN

978-1-4244-2329-3

Electronic_ISBN

978-1-4244-2330-9

Type

conf

DOI

10.1109/ICMIT.2008.4654365

Filename

4654365