Title :
Reflective review of relationship between Total Quality Management and organizational performance
Author :
Zakuan, N.M. ; Yusof, Suhailah Mohd ; Laosirihongthong, T.
Author_Institution :
Dept. of Manuf. & Ind. Eng., Univ. Tun Hussein Onn Malaysia, Parit Raja
Abstract :
In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized along two main themes: evolution of TQM considering as a set of practice, and its impacts to organizational performance. Two research questions are proposed in order to re-validate TQM constructs: (a) Is the set of practices associated with TQM valid as a whole? (b) What performance measures should be considered to exhibit an effectiveness of its implementation?
Keywords :
manufacturing industries; operations research; organisational aspects; service industries; total quality management; TQM; manufacturing organizations; operation management; operation strategy research; organizational performance; service organizations; total quality management; Human resource management; Industrial engineering; Information analysis; Management training; Manufacturing; Quality assurance; Quality management; Research and development management; Strategic planning; Total quality management; Organizational Performance; TQM Constructs; Total Quality Management;
Conference_Titel :
Management of Innovation and Technology, 2008. ICMIT 2008. 4th IEEE International Conference on
Conference_Location :
Bangkok
Print_ISBN :
978-1-4244-2329-3
Electronic_ISBN :
978-1-4244-2330-9
DOI :
10.1109/ICMIT.2008.4654406
