Title :
A Case Study of Coherence in Workplace Instant Messaging
Author :
Lam, Christopher ; Mackiewicz, Jo
Author_Institution :
Illinois Inst. of Technol., Chicago
Abstract :
This article presents a case study of two individuals´ workplace instant messages. More specifically, it examines the strategies for maintaining a coherent conversation present in their IM manuscripts. It then presents three strategies that the two participants used. Finally, the article presents recommendations for future work on workplace instant messaging.
Keywords :
computer mediated communication; electronic messaging; coherent conversation; instant messaging manuscripts; workplace instant messaging; Electronic mail; Employment; Feedback; Professional communication; coherence; instant messaging; turn-taking; workplace;
Conference_Titel :
Professional Communication Conference, 2007. IPCC 2007. IEEE International
Conference_Location :
Seattle, WA
Print_ISBN :
978-1-4244-1242-6
Electronic_ISBN :
978-1-4244-1243-3
DOI :
10.1109/IPCC.2007.4464067
