Financial securities transactions: a study of logistic process performance improvements

Aims to develop a better understanding of the intra- and inter-organizational processes related to financial securities transactions, and, ultimately, to provide guidelines for the design of inter-organizational systems in information-intensive markets and networks. A framework is presented to evaluate the influence of eight factors on the process performance of financial securities transactions. These factors are: stakeholders, competition, information technology, market network design, perceived risk, process design, information and trust. Based on the framework, a case study was carried in one of Europe´s largest asset management organizations (the Robeco Group)