• DocumentCode
    320616
  • Title

    Integrating the call center into the telecom enterprise

  • Author

    Nix, Kevin R.

  • Author_Institution
    Siebel Syst., San Mateo, CA, USA
  • Volume
    1
  • fYear
    1998
  • fDate
    15-20 Feb 1998
  • Firstpage
    31
  • Abstract
    This presentation focuses on integrating call center operations into the telecom organization-why this integration is important, what are the challenges with doing it and what are the potential benefits. Successful management of any network operation requires, ultimately, high quality delivery of service. The call center represents the customer interface when problems or questions occur
  • Keywords
    telecommunication network management; telecommunication services; call center; call center operations; customer interface; delivery of service; network operation; telecom organization; Acceleration; Cable TV; Communication industry; Market opportunities; Protection; Quality management; Telecommunications; Web and internet services;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Network Operations and Management Symposium, 1998. NOMS 98., IEEE
  • Conference_Location
    New Orleans, LA
  • Print_ISBN
    0-7803-4351-4
  • Type

    conf

  • DOI
    10.1109/NOMS.1998.654839
  • Filename
    654839
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=320616