Title :
Service Engineering: a CAD system of service to evaluate satisfaction of products
Author :
Arai, Tamio ; Shimomura, Yoshiki ; Hara, Tatsunori ; Yoshimitsu, Yohei
Author_Institution :
Univ. of Tokyo, Tokyo
Abstract :
Service attracts more attention as manufacturing industries shifts from "product sellers" toward "service providers." A novel engineering discipline seems essential to evaluate products by customers\´ satisfaction. Service engineering has been proposed since 2002, where both services and products are represented by functions and attributes. This paper describes a novel model of service, the evaluation method and its CAD system.
Keywords :
CAD; customer satisfaction; customer services; product design; production engineering computing; CAD system; manufacturing industry; product design; product satisfaction; product sellers; service engineering; Analytical models; Best practices; Design automation; Logic design; Manufacturing industries; Marketing management; Multiagent systems; Precision engineering; System analysis and design; Systems engineering and theory;
Conference_Titel :
E-Commerce Technology and the 4th IEEE International Conference on Enterprise Computing, E-Commerce, and E-Services, 2007. CEC/EEE 2007. The 9th IEEE International Conference on
Conference_Location :
Tokyo
Print_ISBN :
0-7695-2913-5
DOI :
10.1109/CEC-EEE.2007.88
