Abstract :
All around the World, in every conceivable sector of activity, today´s informed customer demands an ever-increasing level of excellence from the supplier. The requirements for outstanding quality and reliability, competitive prices, total solutions, responsive and efficient service place a very real responsibility on manufacturing to make continual, customer-focused improvements. This paper provides an insight into IBM´s experience in the personal computer arena and outlines the approach and progress made to date in meeting this challenge
