DocumentCode
3224840
Title
Managing information technologies in service companies: strategic versus operational practices
Author
Geisler, Eliezer
Author_Institution
Coll. of Bus. & Econ., Wisconsin Univ., Whitewater, WI, USA
fYear
1992
fDate
25-28 Oct 1992
Firstpage
294
Lastpage
299
Abstract
An empirical study of 108 service companies in five sectors explored how they evaluate their information technologies (ITs). These companies tend to use operational rather than strategic criteria, emphasizing issues of efficiency of operations rather than strategic concerns of the corporation. It was found that the higher the level of the managers evaluating ITs, and the more they are directly involved with decisions on ITs, the more the companies will use strategic criteria in the evaluation
Keywords
DP industry; DP management; service industries; IT; decisions; efficiency; information technologies; management; operational practices; service industries; strategic practices; Business; Companies; Data analysis; Educational institutions; Information management; Information technology; Productivity; Research and development management; Space technology; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International
Conference_Location
Eatontown, NJ
Print_ISBN
0-7803-0854-9
Type
conf
DOI
10.1109/IEMC.1992.225256
Filename
225256
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