Title :
Notice of Retraction
Excellent civil aviation transport service quality mind and implementation in China
Author_Institution :
Sch. of Econ. & Manage., Civil Aviation Univ. of China, Tianjin, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Advanced quality minds are the basic premise for civil aviation transport enterprise to achieve outstanding service quality. This article reviews the development of service quality theories, and analyzes the rudimentary features of air transport service. It pointes out, to realize the historic cutting across from civil aviation big nation to civil aviation powerful nation in China, Chinese airlines must be good at service learning and absorbing and drawing on the experiences of other airline. They should also actively build outstanding service quality minds. Finally, it explores the routes to implement these minds.
Keywords :
customer services; organisational aspects; travel industry; China; Chinese airline; air transport service; civil aviation big nation; civil aviation powerful nation; civil aviation transport enterprise; civil aviation transport service; historic cutting; service learning; service quality minds; Aircraft; Educational institutions; Industries; Organizations; Rail transportation; Technological innovation; Aviation transport; Implementation; Mind; service quality;
Conference_Titel :
Emergency Management and Management Sciences (ICEMMS), 2011 2nd IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-9665-5
DOI :
10.1109/ICEMMS.2011.6015770
