A Study on the Using Behavior of Depot-Logistic Information System in Taiwan: An Integration of Satisfaction Theory and Technology Acceptance Theory

The Depot-Logistic Information Management System (DLIMS) is aimed to provide the Air Force logistics staff of all sectors with an information technology platform for convenience of management, supervision, aircraft maintenance, along with supply operations. The DLIMS in Taiwan has been established for more than 10 years. However, it has not been evaluated for its effectiveness. This study integrates service quality into Wixom and Todd (2005) model to evaluate the effectiveness of the DLIMS. A survey of 273 users of DLIMS was conducted to validate the proposed model. The research results show that the overall goodness-of-fit indices indicate a reasonable fit of the model and data. This study emphasizes the importance of integration of satisfaction theory and technology acceptance theory to comprehensively illustrate the effectiveness of DLIMS. The integrative viewpoint implies that DLIMS is not only a logistic information system but also a service provider to the Air Force. Accordingly, the professional staff officers IS department, logistics sectors and headquarters should value simultaneously object-based functions and service quality, in order to improve users´ satisfaction, which in turn can promote users´ behavioral beliefs and usage intention. The findings can be a reference for the Air Force logistics sectors to make policies as well as be a basis for evaluation of success and acceptance of military-related information system.