Title :
The Influence of Knowledge Sharing in Virtual Communities on Consumers´ Brand Trust: An Empirical Study
Author :
Dong-hong Zhu ; Ya-ping Chang
Author_Institution :
Coll. of Econ. & Manage., Wuhan Univ. of Sci. & Eng., Wuhan
Abstract :
To reveal the impact of knowledge sharing in virtual communities on consumer behavior is an important work of current. This paper is designed to explore the relationship between knowledge sharing in virtual communities and consumerspsila brand trust by empirical methods. A relationship model of content of sharing, sharing degree and consumerspsila brand trust was constructed. The results show: sharing degree in virtual community affects consumerspsila brand trust by their trust in brand goodwill; the content of sharing in virtual community affects consumerspsila brand trust by their trust in brand capability.
Keywords :
customer satisfaction; consumer behavior; consumer brand trust; knowledge sharing; virtual communities; Books; Computer network management; Computer networks; Conference management; Consumer behavior; Educational institutions; Engineering management; Knowledge engineering; Knowledge management; Wireless communication; brand trust; knowledge sharing; virtual community;
Conference_Titel :
Networks Security, Wireless Communications and Trusted Computing, 2009. NSWCTC '09. International Conference on
Conference_Location :
Wuhan, Hubei
Print_ISBN :
978-1-4244-4223-2
DOI :
10.1109/NSWCTC.2009.106