DocumentCode
333204
Title
Rostering by iterating integer programming and simulation
Author
Henderson, Shane G. ; Mason, Andrew J.
Author_Institution
Dept. of Eng. Sci., Auckland Univ., New Zealand
Volume
1
fYear
1998
fDate
13-16 Dec 1998
Firstpage
677
Abstract
We present a new technique (RIIPS) for solving rostering problems in the presence of service uncertainty. RIIPS stands for “Rostering by Iterating Integer Programming and Simulation”. RIIPS allows great complexity of the stochastic system being rostered. This modelling freedom comes at a price, as the approach can be extremely computationally intensive. Therefore any reduction in computational effort using, for example, efficiency improvement techniques, is of great interest. We specify several ways in which these may be applied
Keywords
integer programming; resource allocation; scheduling; simulation; call centre; costs of staffing; customer service; efficiency improvement techniques; integer programming; modelling freedom; rostering; service agent; service uncertainty; simulation; Computational modeling; Costs; Couplings; Customer service; Linear programming; Prototypes; Steady-state; Stochastic systems; Time measurement; Uncertainty;
fLanguage
English
Publisher
ieee
Conference_Titel
Simulation Conference Proceedings, 1998. Winter
Conference_Location
Washington, DC
Print_ISBN
0-7803-5133-9
Type
conf
DOI
10.1109/WSC.1998.745050
Filename
745050
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