An End-User Evaluation System based on Computing Competency and Complex Indicators

This study developed an evaluation system that efficiently examines and interprets an end-user computing competency in a computing environment. The evaluation system has an evaluation model, evaluation method and process, and an interpretation system. The validity and reliability of the developed model construct was verified by factor and reliability analysis with the application of SPSS software. The application and utilization of the developed system was confirmed by applying it to evaluating the computing competency of 316 workers in an enterprise and presenting their results. This system will contribute to developing an evaluation and interpretation methodology for the end-user computing competency and improving the computing competency of human resources in industrial fields.