Organisational challenges and research directions for distributed group support

In designing, implementing, and evaluating distributed group support, it is necessary to consider the organisational considerations that affect the nature of support required for distributed work environments. This paper describes some of the challenges facing organisations using distributed group support and explores alternative approaches for researching these it concludes with a multi-disciplinary research perspective for building improved knowledge. This has implications for both researchers attempting to explain and predict the contextual forces driving the use of and practitioners hoping to support changing organisations with distributed group support systems.