The communicative view on organizational memory: power and ambiguity in knowledge creation systems

Author

Tuomi, Ilkka

Author_Institution

Nokia Res. Center, Helsinki, Finland

Volume

3

fYear

1996

fDate

3-6 Jan 1996

Firstpage

147

Abstract

Presents a new approach to conceptualizing organizational memory and memory-support systems. Organizational power structures are shown to have implications for semantic ambiguity in memory-support systems, and it is claimed that a communicative view on organizational memory is needed to support organizational learning and innovation processes that create new knowledge. The paper discusses organizational interactions that sustain organizational memory, and the role of computer-mediated communication in building organizational memory support. A simple model of knowledge flows is described and used to generate propositions about design requirements for memory-support systems

Keywords

business communication; business data processing; management information systems; communicative view; computer-mediated communication; conceptualization; design requirements; innovation processes; knowledge creation systems; knowledge flow model; memory-support systems; organizational interactions; organizational learning; organizational memory; organizational power structures; semantic ambiguity; Buildings; Cognitive science; History; Information systems; Knowledge management; Memory management; Power generation; Power system modeling; Production; Technological innovation;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 1996., Proceedings of the Twenty-Ninth Hawaii International Conference on ,

Conference_Location

Wailea, HI

Print_ISBN

0-8186-7324-9

Type

conf

DOI

10.1109/HICSS.1996.493186

Filename

493186