Analyzing the Relationship in China Excellence Performance Model

On the bases of both the GB/T19580-2004: Criteria for Excellence Performance of China, published by the General Administration of Quality Supervision, Inspection and Quarantine of the People´s Republic of China in 2004, and survey data from China Association for Quality (CAQ), this paper systematically study the relationships among ´leadership´, ´strategy planning´, ´customer and market´, ´information, analysis and improvement´, ´resources management´, ´process management´, and ´performance results´ by using structural equations modeling. This quantitative analysis provides a guideline for organizations to identify causal linkage among core value of total quality management and to identify strengths, weakness, and opportunities to enhance competitiveness and ensure the future business success.