Research on Quality Management System for Individualized Customization Based-Customer Satisfaction

Author

Jiang, Xingyu ; Liang, Shuang ; Ding, Wei ; Wang, Wanshan

Author_Institution

Northeastern Univ. Shenyang, Shenyang

fYear

2007

fDate

18-21 Aug. 2007

Firstpage

1156

Lastpage

1161

Abstract

When quality assurance is used in customization production mode, the most critical problem is how to maintain stable product quality and meet the customer individualized requirements constantly, quality management system model of customization based customer satisfaction is set up, collaborative quality design, production process quality management, application and service quality management and quality evaluation etc., the key functions in the model, are analyzed in detail. More over the evaluation method of customization product quality is studied. The quality management prototype system of individualized customization based customer satisfaction is developed, which is used in some Heavy Machinery Ltd., and verified rationality and validity.

Keywords

customer satisfaction; product customisation; quality assurance; Heavy Machinery Ltd; collaborative quality design; customization production mode; individualized customization based-customer satisfaction; product quality; quality assurance; quality management system; Customer satisfaction; Design automation; Feedback; International collaboration; Logistics; Manufacturing processes; Mechanical engineering; Production systems; Quality assurance; Quality management; collaborative quality design; customer satisfaction; customization; quality evaluation;

fLanguage

English

Publisher

ieee

Conference_Titel

Automation and Logistics, 2007 IEEE International Conference on

Conference_Location

Jinan

Print_ISBN

978-1-4244-1531-1

Type

conf

DOI

10.1109/ICAL.2007.4338743

Filename

4338743