DocumentCode :
3495283
Title :
The Call-center. Development of algorithm routings of calls
Author :
Sherstneva, A.
Author_Institution :
SibSUTIs, Novosibirsk, Russia
fYear :
2012
fDate :
2-4 Oct. 2012
Firstpage :
211
Lastpage :
213
Abstract :
Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
Keywords :
call centres; telecommunication network routing; algorithm routings; call-center calculation; generalized algorithm; The Call-center; algorithm; routing; timeout;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Actual Problems of Electronics Instrument Engineering (APEIE), 2012 11th International Conference on
Conference_Location :
Novosibirsk
Print_ISBN :
978-1-4673-2842-5
Type :
conf
DOI :
10.1109/APEIE.2012.6629175
Filename :
6629175
Link To Document :
https://search.ricest.ac.ir/dl/search/defaultta.aspx?DTC=49&DC=3495283
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