DocumentCode :
349690
Title :
A problem report management system for software maintenance
Author :
Hazeyama, Atsuo ; Hanawa, Miho
Author_Institution :
NEC Corp., Tokyo, Japan
Volume :
1
fYear :
1999
fDate :
1999
Firstpage :
1019
Abstract :
The software maintenance process is complicated, as well as the software development process. In the maintenance phase, a software product is modified according to the problem reports and/or enhancement requests from customers and is released to customers iteratively. Especially in the case of a software product which is used by many customers, the problem reports and/or enhancement requests are reported by customers asynchronously. It is therefore necessary for the project to grasp in which versions these enhancements should be reflected and in which versions they have already been reflected. This is a very complicated task. Problem report management therefore plays a very important role in the maintenance phase. This paper describes a model for the problem report management in such a complicated maintenance process, and the system which was developed according to the model. This paper also describes the usefulness of the model and the system, based on its application to a real software project
Keywords :
computer aided software engineering; configuration management; software development management; software maintenance; system documentation; asynchronous reporting; customers; enhancement requests; problem report management system; problem reports; software maintenance; software product modification; software project; software versions; Application software; Environmental management; Mathematics; National electric code; Packaging; Programming; Project management; Software development management; Software maintenance; Software packages;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Systems, Man, and Cybernetics, 1999. IEEE SMC '99 Conference Proceedings. 1999 IEEE International Conference on
Conference_Location :
Tokyo
ISSN :
1062-922X
Print_ISBN :
0-7803-5731-0
Type :
conf
DOI :
10.1109/ICSMC.1999.814233
Filename :
814233
Link To Document :
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