DocumentCode
3500260
Title
The Theoretical Research on Contracts in IT Service Industry
Author
Chen Xi ; Fu Ye
Author_Institution
Sch. of Manage., Fudan Univ., Shanghai
fYear
2007
fDate
21-25 Sept. 2007
Firstpage
3274
Lastpage
3276
Abstract
In the IT service industry, contracts provide effective mechanisms for managing the outsourcing relationship. Meanwhile ,the service quality is an important aspect in the IT service, but in the research of the outsourcing and in the practice, the service quality was paid little attention and uncertain. This paper construct a model based on principal-agent theory, and elicit the optimal contract, then analyze the relation between the type of the IT service and the requirement of the service quality.
Keywords
contracts; outsourcing; service industries; IT service industry; contracts; outsourcing; principal-agent theory; service quality; Delay; Forward contracts; Incentive schemes; Industrial relations; Information systems; Information technology; Outsourcing; Waste materials;
fLanguage
English
Publisher
ieee
Conference_Titel
Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on
Conference_Location
Shanghai
Print_ISBN
978-1-4244-1311-9
Type
conf
DOI
10.1109/WICOM.2007.811
Filename
4340586
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