Managing with abstract telecommunication entities

The paper describes telecommunication operator´ management field, as the new point of view. It is described in detail, including the complete approach to the telecommunication management, focusing to the alarm management. The aim is to establish both strong and quality management platform, capable to implement the fuzzy-expert system, regardless the computer operation system, network protocol, kind of database, software program product, hardware structure, and type of network element. Satisfying the counted requests is followed by the quality exploitation of the telecommunication system and the joined services. This is the way how step-by-step to introduce the artificial intelligence into the telecommunication management system, aiming for both, a customer satisfaction and an operator benefit.