Process-based post-merger integration of utilities

This paper sheds new perspectives on consolidation processes in the utilities sector. Consolidation is presented from the perspective of companies up against the challenge of integrating their operations. Special attention is placed on change management constraints in the integration of several utilities. Additionally, the authors present an approach which can support complex integration processes in the future. Ultimately, the authors argue that although social and regulatory constraints are strong, the consolidation wave will continue and the integration of market players will be a key lever to come out as winners over competition.