Usability evaluation of web portals

The paper reports on the experience concerning the design of a “discount evaluation” of broad-reach web portal usability. The methodology employs a range of assessment methods, providing a comprehensive quantitative and qualitative evaluation feedback. It advocates a number of usability test methods along with specialists’ inspection. The results indicate that chosen research instruments, measures and methods for usability testing were consistent. Conversely, the results of the guideline inspection did not conform to the ones obtained through the user testing. Although showing respectable potential, it raised some concerns.