Analyzing risks in business process models using a deviational technique

In a business environment, many processes are performing ineffectively due to different risks. Several methods and techniques for the identification and management of risks in business processes have been proposed. Some of them originate from other domains and have been adapted to the business environment such as deviational approaches. Nevertheless, there are few examples for potential applications of those methods in business process redesign. This paper addresses this gap through proposing an approach that adapts HAZOP (HA-Zard OP-erability), a systematic deviational technique, to business process environment. We discuss how this method can contribute to the improvement of business process models.