Exploring determinants of adoption and higher utilisation for e-Government: A study from business sector perspective in Saudi Arabia

Providing e-Government services to business sector is a fundamental mission of governmental agencies in Saudi Arabia. The adoption of e-Government systems is less than satisfactory in many countries, particularly in developing countries. One pertinent, unanswered question is what are the key factors that influence the adoption and utilisation level of users from business sector. This paper utilised e-Government Adoption and Utilisation Model (EGAUM) proposed in our previous work in order to analyse determinants of higher level of e-Government adoption and usage. The study involved 48 participating business entities from two major cities in Saudi Arabia, Riyadh and Jeddah. The descriptive analysis is presented in this paper and the results indicated that all the proposed factors have degree of influence on the adoption and utilisation level. Perceived Benefits, Functional Quality of Service, Previous Experience, Perceived Simplicity, Accessibility and Regulations & Policies factors were found to be the significant factors that are most likely to influence the adoption and usage level of users from business sector.