Towards systems for increased access to justice using goal modeling

Emerging cyberjustice systems are in need of relevant requirements engineering approaches, for example, to provide citizens with better access to the judicial system. In this context, this paper proposes the use of goal modeling for developing Online Dispute Resolution (ODR) systems in Canada. With ODR, the use of technology has the potential of increasing access to justice at low cost. We argue that a goal-oriented view is needed to capture early requirements about who are the stakeholders, what goals and quality criteria they have and how the various enabling technologies can be combined to meet these goals. A particular case is made for the use of the Goal-oriented Requirement Language (GRL), which covers the above and enables trade-off analysis as well as the introduction of indicators for measurement activities. GRL also has the potential of being used to guide some run-time decisions in ODR systems.