What if agents can determine success of ERP implementation?

Enterprise Resources Planning (ERP) system is widely implemented in organisations across the globe. Despite the reported success rate, the challenges of implementing the system is not reducing in number. The most cited challenge in ERP implementation is at user requirement stage, in which the business process analysis is documented to meet the specifications of the system. Often at times, the deadline of an ERP implementation project is postponed multiple times due to the incompleteness of the documents prepared at this stage, partly because of miscommunication between vendor and client, perceived ease of document preparation by the vendor, and perceived ease of implementation by the client. The result of this postponement leads to increase of implementation cost and time, on top of risk of producing quality output. The question in hand is: what if software agents can be deployed to determine the success of an ERP implementation? This paper proposes the deployment of Get-Understand-Share-Connect (GUSC) Model to deploy agent roles within the document management environment during the user requirement stage of an ERP implementation. The expected contribution of this paper is a multi-agent system framework within this environment.