An asymmetric communication support system for consultations with cooperation between sales person and agents

We have developed a consultation system that assists in the communication between salespeople and their customers. It uses an interaction and information sharing function. The system provides a special information service for sales organizations using multi-agents. We propose a concept for coordinating the consultation system. In this system, the sales expert and multi-agents provide a service as one body. Moreover, we have developed an effective communication method in which a salesperson and a manager cooperate with their agents to perform N-Customer: M-expert communication with their customers.