DocumentCode
408379
Title
Users´ choice of channel in person-to-person communication
Author
Felstad, A. ; Heim, Jan ; Hestnes, Bjorn ; Heiestad, Svein
Author_Institution
SINTEF, Norway
fYear
2003
fDate
13 Dec. 2003
Firstpage
243
Lastpage
251
Abstract
A field study of person-to-person communication service choice in an administrative work setting has been conducted. Five persons in a distributed organisation were provided a set of new communication services for point-to-point real time communication: audio conferencing, video conferencing, multimedia conferencing, and avatar-telephone, in addition to their ´old´ services including e-mail and ordinary telephone. All communication services were equally accessible on the participants´ desktop. The communication between the five persons was monitored for five months by automatic logs, interviews and questionnaires. Communication service choice was analysed on basis of log data on frequency. The results are discussed with regard to when different services are chosen, and the relationship between communication task and frequency of communication service choice.
Keywords
local area networks; real-time systems; telecommunication computing; telephony; administrative work; audio conferencing; automatic logs; avatar-telephone; communication services; communication task; distributed organisation; e-mail; log data; multimedia conferencing; person-to-person communication; point-to-point communication; real time communication; telephone; video conferencing; Automatic control; Communication channels; Communication system control; Computerized monitoring; Electronic mail; Frequency; Mobile communication; Telephony; Video sharing; Videoconference;
fLanguage
English
Publisher
ieee
Conference_Titel
Web Information Systems Engineering Workshops, 2003. Proceedings. Fourth International Conference on
Print_ISBN
0-7695-2103-7
Type
conf
DOI
10.1109/WISEW.2003.1286808
Filename
1286808
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