• DocumentCode
    422722
  • Title

    Role of customer perception to quality of service in power utility management

  • Author

    El-Kady, M.A. ; Shaalan, A.M. ; Algarni, A.S.

  • Author_Institution
    King Saud Univ., Riyadh, Saudi Arabia
  • Volume
    2
  • fYear
    2004
  • fDate
    14-16 Aug. 2004
  • Firstpage
    1065
  • Abstract
    The introduction of de-regulation and the breakup of generation resulted in attention being directed towards the customer perception. This work presents a framework, which includes both tangible and intangible costs associated with electricity service provision.
  • Keywords
    electric power generation; electricity supply industry deregulation; customer perception; electricity service provision; generation deregulation; power utility management; service quality;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Power Electronics and Motion Control Conference, 2004. IPEMC 2004. The 4th International
  • Conference_Location
    Xi´an
  • Print_ISBN
    7-5605-1869-9
  • Type

    conf

  • Filename
    1375873
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=422722