A conflict resolution methodology based on technology and sociology - a complex-system approach

Author

Jia, Hongwei ; Tang, Weiqing ; He, Tao ; Kong, Fei

Author_Institution

Inst. of Comput. Technol., Chinese Acad. of Sci., Beijing, China

Volume

1

fYear

2005

fDate

24-26 May 2005

Firstpage

16

Abstract

Conflicts occur in almost the whole course of any computer supported cooperative system. A conflict resolution strategy based on complex-system theories is presented in this paper, and has been instantiated in our engineering practice. The main contributions of this paper are: (1) applying complex-system theories to the conflict resolution strategy; (2) presenting a general conflict model based on the complex-system theories. This model can overcome the precious model dependant on the global strategy which can not be obtained thoroughly in a complex CSCW system; (3) utilizing the role assignment mechanism so as to reach conflict resolutions in a computer supported cooperative system.

Keywords

groupware; multi-agent systems; complex-system approach; computer supported cooperative system; conflict resolution methodology; global strategy; role assignment mechanism; Application software; Collaborative work; Computers; Concrete; Cooperative systems; Equations; Sociology;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Supported Cooperative Work in Design, 2005. Proceedings of the Ninth International Conference on

Print_ISBN

1-84600-002-5

Type

conf

DOI

10.1109/CSCWD.2005.194138

Filename

1504044