From analysis of human-human phone calls to intelligent user interfaces

Estonian institutional phone calls are analysed with the further aim to develop intelligent user interfaces. The analysis is based on the Estonian dialogue corpus. A clientpsilas initial request sets up a goal which will be achieved in collaboration with an official. Information-sharing sub-dialogues are initiated by both participants if either a request or a grant needs to be adjusted. User interfaces which enable to access two different data bases have being implemented. Users can make their requests in Estonian and get answers in synthesized speech.