Assessing the Application Value of Knowledge in the Enterprise

With the prevalence and development of knowledge management, enterprises today endeavor to explore better approaches to manage their knowledge assets. Knowledge assessment is an important instrument for effective knowledge management. Because knowledge is inherently difficult to assess, we do not measure knowledge directly in this paper, but assess its application value shown in the business process. A knowledge application value assessment approach based on social network analysis is proposed. Two aspects are involved in the assessment approach: knowledge workers´ power and their recognition on knowledge items in a business field. Here, knowledge workers´ power in a business field is estimated through social network analysis. To validate this approach, an experiment is performed on a knowledge sharing platform which is set up upon Google Group. The result is reasonable and provides an important understanding of the availability of knowledge items.