Title :
Application of Multi-Level Grey Assessment on the Evaluation of User Satisfaction of MIS
Author :
Zhu, Xiaoge ; Chen, Zhigao
Author_Institution :
Dept. of Manage. of Sci. & Eng., East China Univ. of Sci. & Technol., Shanghai
Abstract :
In this paper, synthetic evaluation index system about user satisfaction of MIS is established from three aspects of system performance, direct benefit and indirect benefit. After indexes´ weights are determined by using AHP, a multilevel gray evaluation model for user satisfaction of MIS is presented on its gray characteristic. Finally, example is included to prove the model is feasible and practicable. This model provide scientific basis for enterprise to evaluate the success of MIS.
Keywords :
customer satisfaction; management information systems; AHP; management information system; multilevel grey assessment; synthetic evaluation index system; system performance; user satisfaction; Appraisal; Business process re-engineering; Delay; Economic forecasting; Engineering management; Information management; Information systems; Management information systems; System performance; Technology management;
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
DOI :
10.1109/WiCom.2008.2822
