Knowledge management processes, IT platform and the performance of diversified enterprises

In this paper, we build a theoretical model of relation between knowledge management processes and the performance of related diversified enterprises. It is proved that knowledge management capability can remarkably promote related diversified enterprises´ performance. Knowledge creation, knowledge organization and knowledge transfer processes can promote knowledge management capability. This paper validate the important support of IT platform to KM processes, and find that information technique does not affect KM capability and organizational performance directly. This shows that enterprises which want to implement KM, cannot improve performance only through technologies, however it should take action in organizational culture, organizational structure and so on to push the effective implementation of KM and improve KM capability.