Agent-based simulation fusion for improved decision making for service operations

We use agent-based modeling and simulation to fuse data from multiple sources to estimate the state of some system properties. This implies that the real system of interest is modeled and simulated using agent principles. Using Monte-Carlo simulation, we estimate the values of some decision-relevant numerical properties. We use the estimated properties, such as utilization of resources and service levels, as a decision support for a Maintenance Service Provider. Our initial results indicate that this kind of fusion of information sources can improve the understanding of the problem domain (e.g. to what degree some critical properties influence service operations) and also generate a basis for decision-making.